Shipping & returns

 

Shipping and Order Confirmation Policy

 

We are pleased to offer free shipping on orders of PKR 5000 and above.

 

Order Process:

 

  1. Order Placement: Once your order is placed, you will receive a confirmation email  with your order details.
  2. Confirmation Call: A customer care representative will follow up with a confirmation call to verify your order. Only after this call, your order will be officially confirmed and processed.
  3. Shipping: Once confirmed, you can expect delivery within 2-5 business days.

 

Payment Processing:

 

  • For orders paid via credit card, please note that payment processing may take up to 3 business days. The delivery timeline will start after payment confirmation.

We aim to make your shopping experience smooth and satisfying!

 

Refund Policy

 

At Organic Vibe Store, we offer a 7-day return policy. You have 7 days after receiving your item to request a return.

 

Return Eligibility

 

To be eligible for a return:

  • The item must be in the same condition as when you received it.
  • It must be unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, contact us at Contact Us or via WhatsApp at 0323-5657767 or via E-Mail at organicvibestorehelp@gmail.com. Once your return is accepted, we will send you a return shipping label and instructions on how to return the item. Please note that items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at organicvibestorehelp@gmail.com.

 

Damages and Issues

 

Please inspect your order upon delivery and contact us right away if the item is damaged, defective, or incorrect. We will work to resolve the issue promptly.

 

Exchanges

 

If you want a different item, the fastest way is to return the original item and place a new order after your return is accepted.

 

Refunds

 

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.